Customer Service Employee

As a leading manufacturer of work and safety apparel, Van Moer NV prioritizes the daily safety and comfort of its wearers, offering tailored workwear that combines corporate identity, comfort, and protection. With years of experience in creating custom apparel, Van Moer provides both basic and protective clothing in its standard collections, catering to specific sector needs including workwear, food processing, cleanrooms, healthcare, and protective workwear.

At our Belgian headquarters located in Hulshout, we focus on developing new items and managing sales and distribution to our customers. Our branch in the Netherlands (Haarlem) primarily specializes in developing products specifically for the healthcare and care sectors.

Job description

As a Customer Service Employee/Sales Assistant, you’ll be part of our 4-person Customer Service department, responsible for managing relationships with your clients, both over the phone and in writing. This involves perfect administrative follow-up of files, recognizing customer needs and wishes, and proactively informing them about any changes or delays.

Your responsibilities

  • Reception (handling incoming calls and visitors)
  • You manage your own clients and ensure their inquiries are handled correctly.
  • You are responsible for the administrative management of client files, including quotes, complaint handling, orders, and general sales administration.
  • You communicate with our clients in Dutch and French, both in writing and over the phone.
  • You communicate with our clients in Dutch and French, both in writing and over the phone.
  • You act in accordance with ISO and environmental policies.
  • You report to the Customer Service Team Leader

Who you are

  • You have pursued an administrative or commercial education
  • You possess excellent Dutch skills and good French proficiency
  • You showcase commercial administrative talent with resilience to stress and a solution-oriented mindset
  • You value customer friendliness highly, are very communicative, and have a high energy level
  • Proficiency in MS Word & Excel is a must

Is this your dream job?

Ready for a new challenge? Has your interest been piqued by our business and vacancy? Apply now, and hopefully, see you soon!

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